By accepting or continuing to browse this site, you are agreeing to our use of cookies and our cookie policyACCEPT
Big Tomato Company

Delivery and Returns

Refunds and Returns Policy

If you're not 100% satisfied with your puchase you can return the merchandise within 28 days of receipt and we'll be happy to provide you with a refund.

To return an item please follow the steps outlined below.

Please wrap your order carefully in its original packaging.
Include your order number.
Return to us by recorded delivery.

On receipt of your order (in its original condition) we will refund you the cost of the product excluding the initial delivery charge.

If you have received a faulty or damaged item please contact us at web@bigtomatocompany.com at your earliest convenience so we can arrange a replacement. If we require the item to be returned we will of course refund the cost of return carriage.

We ask you to return items using recorded delivery for your own protection as you are responsible for the parcel until it reaches us.

Big Tomato Company Ltd, Duchess Works, Uttoxeter Road, Longton, Stoke-on-Trent ST3 1NX.

Telephone +44 (0)1782 337 238 or email sales@bigtomatocompany.com

Delivery

All parcels are despatched by courier service (requiring a signature) who will directly email you once the parcel has been collected from Big Tomato Company.

Orders received between Monday and Friday will be dispatched within 72 hours of receipt and you should receive your parcel within 3 - 7 days of placing your order.

As we do our deliveries during the working week you may wish to provide a work address for your convenience and to ensure your delivery reaches you as soon as possible!

If you do not receive your parcel within 3-5 days please call our factory 01782 337 238.

For full details including returns please see our terms & conditions.

ORDERS UK Europe * USA / Canada ** Rest of World **
Orders up to £9.99 £3.95 £10.00 £15.00 £15.00
Orders of £10 - £30 £4.95 £15.00 £25.00 £25.00
Orders of £10 - £50 £4.95 £15.00 £35.00 Please call for quote
Orders of £30 - £60 £5.95 £20.00 £40.00 £30.00
Orders of £60 - £150 Free £25.00 £60.00 £60.00
Orders over £150 Free £25.00 £60.00 Please call for quote

* Including the Channel Islands ** Delivery may be subject to local sales taxes


big tomato twitter
big tomato facebook
big tomato instagram
big tomato pinterest
MODERN ENGLISH CREAMWARE MADE IN THE HEART OF THE POTTERIES, STOKE-ON-TRENT, ENGLAND
BIG TOMATO COMPANY. All rights reserved © Big Tomato Comany Ltd ™ 2017 Site design: babyelephant
ADDED TO BASKET
GO TO BASKET
CONTINUE SHOPPING