Delivery and Returns
If you're not 100% satisfied with your puchase you can return the merchandise within 28 days of receipt and we'll be happy to provide you with a refund.
To return an item please follow the steps outlined below.
Please wrap your order carefully in its original packaging.
Include your order number.
Return to us by recorded delivery.
On receipt of your order (in its original condition) we will refund you the cost of the product excluding the initial delivery charge.
If you have received a faulty or damaged item please contact us at firstname.lastname@example.org at your earliest convenience so we can arrange a replacement. If we require the item to be returned we will of course refund the cost of return carriage.
We ask you to return items using recorded delivery for your own protection as you are responsible for the parcel until it reaches us.
Big Tomato Company Ltd, Duchess Works, Uttoxeter Road, Longton, Stoke-on-Trent ST3 1NX.
Telephone +44 (0)1782 337 238 or email email@example.com
All parcels are despatched by courier service (requiring a signature) who will directly email you once the parcel has been collected from Big Tomato Company.
Orders received between Monday and Friday will be dispatched within 72 hours of receipt and you should receive your parcel within 3 - 7 days of placing your order.
As we do our deliveries during the working week you may wish to provide a work address for your convenience and to ensure your delivery reaches you as soon as possible!
If you do not receive your parcel within 3-5 days please call our factory 01782 337 238.
For full details including returns please see our terms & conditions.
|ORDERS||UK||Europe *||USA / Canada **||Rest of World **|
|Orders up to £9.99||£3.95||£10.00||£15.00||£15.00|
|Orders of £10 - £30||£5.95||£15.00||£25.00||£25.00|
|Orders of £30 - £60||£5.95||£20.00||£40.00||£40.00|
|Orders of £60 - £150||Free||£25.00||£60.00||£60.00|
|Orders over £150||Free||£25.00||£60.00||£60.00|
* Including the Channel Islands ** Delivery may be subject to local sales taxes